Frequently Asked Questions (FAQs)
Opening hours are Wednesday 10am-12pm and Saturday 2pm-4pm. Please consider the volunteers and their children and complete your borrowing 15 minutes prior to closing.
Toy returns – cleaning and missing bits
Recently we have had a couple of instances of toys and boxes being obviously broken but not acknowledged at return. It is completely fine that things get broken and parts get lost, but please let your shift volunteers know this so the toy doesn’t get checked out again/ isn’t fixed or retirned.
Please make every effort to:
check toys are complete when you borrow them
return toys complete; and
if you do lose parts, report this when you return the toy. You may be asked to hang onto the toy and look under the couch again rather than the toy re-entering the system incomplete.
If a toy does get broken, please advise a volunteer when you return it and we can arrange for a fix or replacement.